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FAQ

Instructions for Inbound material: Please fax or e-mail the following for all inbound material.
  • Your order number
  • Car number
  • Shipping date
  • Anticipated tally
  • If shipping under BNSF contract, please inform Robbins Reload


Instructions for Outbound material: Please fax or e-mail the following for all outbound material.
  • Your outbound number
  • Your "lot number" - when applicable
  • Material description and tally
  • Trucking Company
  • Destination - when Robbins Reload is hauling


Material release clarification: Any material released to a customer will remain in original owner's title until their customer picks up material. If original owner desires to have their customer be responsible for storage charges, the transfer of ownership procedures must be applied. Otherwise, all storage charges will be invoiced to original owner of material.

Transfer of ownership: If customer requests that Robbins Reload transfer ownership of material to another party there will be a transfer fee (Please contact us for fee amount). Storage charges up until the date of transfer will be original owner's reponsibilty. Robbins Reload will give new owner 7 days of free storage. After this period new owner will be reponsible for all storage charges.



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